If for any reason you are not satisfied with your order, you have a period of 7 working days, from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19).
You just have to send us the product in perfect condition and in its original packaging, including warranties, labels and instructions for use. Also, in the case of change, you will not have to pay the shipping costs of the new order.
It is very important that you return the exchange / return products perfectly packaged. In case the products are damaged due to improper packaging, we will not accept the return.
Once we receive the goods in our warehouses and verify that all the above conditions are met, SELAND NEOPREN SL will accept the return of the product and will proceed to refund the amount according to the payment method made, and where appropriate, to the shipment of the product. new product:
- If you made the payment by credit card, you will be paid the amount on the same credit card.
- If you made the payment against reimbursement or by transfer, we will request an account number where to pay the amount. In the case of defective products or erroneous shipments, all shipping costs shall be borne by Seland Neopren SL.
To make a change or return, send an e-mail to firstname.lastname@example.org or call (+34) 94 676 48 75.